Technical Operations Lead

About us

learnd was founded in 2020 to disrupt the way buildings operate. Our purpose is to create a world where all buildings deliver outcomes for everyone. We’re already working in 1 in 15 large non-residential buildings in the UK, impacting millions of people every day. We’re reducing emissions, making energy savings and flexing spaces to meet changing needs. Our secret power is that we combine vast engineering capabilities and a 24/7 service offering with a platform that can support any legacy technology. This means giving our customers the data they need and the control they want over their buildings..

Our work environment includes:

• Modern office setting

• On-the-job training

• Growth opportunities

• Team based culture

• Excellent benefits package

General

• Direct liaison with customers as an when required – email/telephone calls etc. Requests to be dealt with in a timely manner without escalation i.e. call out requests, parts quotations etc.
• Support onsite engineers – provide customer info, contact details, site addresses etc.
• Maintaining diary accurately including: -
• Setting up of maintenance tasks
• Setting up of remedial work tasks
• Allocation of Engineers to maintenance tasks
• Allocation of Engineers to remedial tasks
• Booking Engineers onto Sites
• Booking Hotels for Engineers, if required
• Organise the calibration of Engineers Instrumentation as required.
• Monitoring Engineers Timesheets.
• Process engineers site reports as far as site details, PO references and spelling – then forward onto the Operations Manager for a technical confirmation.
• Process quotations and forwarding onto to customers.
• On receipt of parts for remedial tasks, check that the parts match the PO and update the diary / planner to allocate the works.
• Returning warranty items back to the manufacturer.
• Arrange courier collection / deliveries as and when required.
• Cover/support Operations manager with customer requests in their absence/unavailability.
• Actively look for opportunities to enhance operational efficiencies.

Financial

• Supporting finance and Ops teams with invoicing customers, including collecting and collating required supporting documents.

• Manage and monitor ongoing costs of remedial works.

• Support Operations Manager with managing and monitoring profitability of service contracts.

• Provide regular reporting to Service Operations Manager on status of current service contracts and remedials (profitability, work still to complete etc.)

• Working with engineers and Operations Team to understand equipment requirements and place orders, following the company process, on the relevant equipment suppliers.

• Working in partnership with the Finance Team to ensure efficient management of customer debtors and timely payment of invoices.

• Setting up New Purchase Orders (parts, materials and labour for remedial works).

• Checking and matching purchase orders to supplier invoices.

Training

At learnd, we believe in empowering our staff to excel in everything they do - this is what differentiates us from the competition - our people! That is why we commit to providing training opportunities - both in house and externally - to ensure all staff are given the necessary tools to support to their continuous development with us.

Benefits:

• Company events

• Company pension

• Health & wellbeing programme

• Life insurance

• On-site parking

• Private medical insurance

Schedule:

• Monday to Friday