Maria V.

Maria V. has a diverse work experience spanning different companies and roles. Maria most recently worked at LendingFront as a Customer Success Manager starting in March 2023. Prior to that, they were a Quality Assurance Specialist at PayU from February 2021 to March 2023.

Before their time at PayU, Maria worked at Scotiabank where they held multiple roles. Maria started as a Customer Service Advisor in September 2015 and transitioned to becoming a Field Effectiveness Coach in October 2017. Maria then became a Team Lead in July 2018 and a Senior Quality Assurance Analyst in July 2019. Maria'slast role at Scotiabank was as an MIS Senior Analyst where they produced performance reports and created Dashboards from January 2020 to January 2021.

Maria also had a short-term role as a Customer Service Representative at Teleperformance from February 2015 to August 2015. Prior to that, they worked as an Aprendiz SENA at Foto Japón from July 2014 to January 2015.

Maria V. pursued their education starting in 2013 when they attended Servicio Nacional de Aprendizaje (SENA) and obtained a degree in Business Management. Maria then went on to Politénico Grancolombiano where they completed their Bachelor of Business Administration (BBA) degree in Business Administration and Management from 2015 to 2018.

In 2022, Maria V. furthered their education at Politénico Grancolombiano, focusing on Gerencia de proyectos en inteligencia de negocios (Project Management in Business Intelligence) and obtained a postgraduate degree in 2023.

Alongside their formal education, Maria V. acquired several additional certifications. These include "Cert Prep: Scrum Master", "Customer Retention", "Customer Success Management Fundamentals", "Cómo dirigir el servicio de atención al cliente" (How to manage customer service), "How to Design and Deliver Training Programs", "Quality Standards in Customer Service", "Three Tips for Managing Egos and Difficult Emotions", and "Técnicas innovadoras de atención al cliente" (Innovative techniques in customer service). Maria obtained these certifications from LinkedIn between the years 2021 and 2023.