LexisNexis Canada
Jermelyn Legaspi has extensive experience in customer service and sales, currently serving as a Customer Experience Specialist at LexisNexis Canada Inc. since May 2017, where responsibilities include providing sales support, problem diagnosis, and enhancing customer confidence. Previous roles include Account Manager at LexisNexis, where strategic sales planning and strong customer relationship management were key tasks, as well as Customer Experience Specialist at Ingram Micro, focusing on B2B customer engagement. Additional experience includes serving as a Subject Matter Expert at Teleperformance Philippines, addressing escalations and team support, and as a Customer Service Representative Level III at SPI GLOBAL II. Jermelyn holds a Bachelor of Science in Management from the Philippine School of Business Administration.
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LexisNexis Canada
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LexisNexis Canada is part of LexisNexis® Legal & Professional, a leading global provider of information and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. Part of Reed Elsevier® Inc., LexisNexis Legal & Professional serves customers in more than 100 countries with 15,000 employees worldwide. We’re committed to innovation. We go beyond what the law “is” to helping lawyers practice it better by... • Developing the tools to make the work lives of legal professionals easier. • Providing access to the most comprehensive content, analytics and workflow efficiency solutions. • Delivering solutions through leading-edge technology. We focus on delivering better outcomes for law firms through our market-leading products that combine comprehensive content with workflow efficiency solutions. -------------- LexisNexis, chef de file en matière d’offre de solutions de services et d’information aux professionnels des cabinets d’avocats, des entreprises, du gouvernement et des établissements d’enseignement, est également l’un des pionniers en matière d’information en ligne. Membre de RELX Group plc, LexisNexis aide les clients à atteindre leurs objectifs dans plus de 100 pays, sur 6 continents, avec plus de 13 000 employés. L’innovation à toute vapeur, voilà ce qui nous caractérise!