Director, Outbound Supply Chain/fulfillment

Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more.

To support our rapid growth, we’re seeking a Director, Outbound Supply Chain reporting to our Senior Director, Supply Chain. In this role, you will lead strategic initiatives across our fulfillment and logistics processes, and partner relationships. You will drive operational excellence by optimizing both domestic and international fulfillment, improving costs, and ensuring we provide a best-in-class customer experience. This cross-functional role requires close collaboration with Finance, Sales, Marketing, and Planning.

The role requires the candidate to be on-site up to 5 days per week in either the Austin, TX  headquarters or San Antonio, TX-area fulfillment operation. 

What You’ll Do:

• Strategic Leadership: Develop and execute a long-term vision for outbound logistics and fulfillment, ensuring scalability for global expansion and supporting ongoing business growth.

• Cost Optimization: Drive strategies to minimize outbound costs (warehousing, fulfillment, shipping) while maintaining premium service levels and customer satisfaction.

• Vendor & Partner Management: Oversee relationships with domestic and international 3PLs, freight vendors, and packaging suppliers. Create consistency in our multi-node fulfillment network. Ensure adherence to SLAs, performance metrics, and standard operating procedures.

• Performance Tracking: Leverage data to track key metrics like cost per order, cost per parcel, click-to-ship, delivery times, and defect rates. Develop tools to monitor KPIs. Identify trends, inefficiencies, and areas for improvement; lead initiatives to resolve issues.

• Process Innovation: Spearhead the development and implementation of process improvements, such as defect reduction, new sales channel fulfillment workflows, onboarding new carriers, or expanding into a new geography.

• Cross-Functional Collaboration: Partner with leaders in Finance, Sales, and Marketing to align supply chain strategies with overall business goals, particularly as we expand across new markets and sales channels.

• Leadership & Team Building: Build and mentor a team that can support Made In’s continued growth, both domestically and internationally. Serve as an internal and external champion of Made In and our customers.

• Enable International Growth: Expand and oversee an international fulfillment network spanning both 3PL and Amazon fulfillment centers across multiple sales channels.

• Service to the Customer: Act as the steward of our customers to obsess over and optimize the customer experience.

Who You Are:

You’re a curious, creative, detail oriented, and analytical thinker who’s passionate about making an impact on an organization. You have prior experience in a highly-analytical role and excel in both project and vendor management. You’ve led and coached a team to drive operational efficiencies in an agile, ever-changing environment. You operate well independently but are not afraid to ask for help when needed, and have a bias to implement and test solutions.

Qualifications:

• 6 - 10+ years of experience in a highly-analytical supply chain, operations, or logistics role, with at least 3 years in a people management role
• Deep expertise in vendor/partner management, including negotiating contracts and conducting RFPs with logistics, shipping, and fulfillment partners
• Experience in scaling an international fulfillment operation
• Excellent project management skills, able to lead multiple cross-functional initiatives simultaneously and meet deadlines
• Strong analytical skills, with proficiency in tools like Excel, SQL, and experience with forecasting and data-driven decision making
• Strong written and verbal communication skills, with experience presenting to executive leadership teams
• Proven skill in setting and monitoring team goals that align with organizational objectives, while prioritizing personal development.
• Experience in ecommerce operations and / or fulfillment
• Bachelor's degree in related field required
• Authorized to work in the U.S.

Preferred (Bonus) Qualifications:

• You know your way around a kitchen, and enjoy the cooking / food scene!

• Familiarity with Shopify, NetSuite, and / or Looker

• Background / academic experience with statistics, operations research or other math-intensive field

Benefits We Offer:

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware

• A people-centric workplace with flexible time off

• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.