President/coo

Made In is the leader in the digitally-native kitchen space. We bring Chef expertise and centuries-old cookware manufacturing techniques to craft professional-quality kitchen tools for the home and professional cook. We are backed by some of the best chefs in the world and have been featured in publications and shows such as the TODAY Show, NY Times, Fast Company, Business Insider, and more. 

Made In is hiring its first Chief Operating Officer (COO). In this role, you join the Executive Leadership team to help guide the operational and financial strategy of the business as we scale beyond direct-to-consumer to a true omnichannel business including retail and international operations. This position reports to the CEO and is based in our Austin, TX HQ with a hybrid schedule.

*Title based on qualifications: President and/or COO

Key Responsibilities

• Strategic Leadership - Collaborate with the CEO and executive team to develop and execute the company's strategic goals and objectives. Contribute to the development of long-term business plans and initiatives to drive growth and profitability. Stay abreast of industry trends, market dynamics and the competitive landscape to inform decision-making and drive innovation. Identify and evaluate M&A opportunities, presenting viable options to the management team.

• Market Positioning - Support the CEO in sustaining a competitive position within the industry. Strategically prepare and position the company for a successful financial event, such as an IPO or acquisition, ensuring all operational processes and financial metrics align with the desired outcome.

• Operational Excellence - Implement and optimize operational processes and procedures to ensure efficiency and cost-effectiveness. Concentrate on improving gross margin and managing operating expenses related to product operations. Work with finance to improve and hold accountable each major line item of the multi-year P&L. Ensure 3-5 year strategy and implementation towards associated P&L objectives.

• Radical Accountability - Serve as the bridge for cross-functional collaboration and team cohesion, ensuring each department or channel leader actively and effectively contributes to achieving established objectives.

• Customer Focus - Ensure the delivery of exceptional customer service and support is consistently present at each channel. Control costs and streamline operations to eliminate waste and inefficiencies, invest in training to enhance service quality, and leverage technology to improve customer interactions. Monitor and adjust strategies to meet evolving customer needs and expectations.

• Project Management - Lead and oversee complex projects related to organizational development and channel expansion. Develop project plans, set timelines, allocate resources, and ensure successful project delivery through accountability.

• Selling & Logistics - Partner with the SVP, Operations on collaborative strategy development for the selling and logistics team that aligns resources effectively, ensuring seamless integration between sales targets and logistical capabilities. Leverage technology and data analytics to optimize logistics and fulfillment operations, ensuring they are scalable and adaptable to changing market demands.

• Human Resources - Partner with our Head of People to support the HR function, focusing on headcount forecasting, performance development and workforce planning.

• Financial Management - Monitor financial performance, budgets, and key performance indicators to ensure profitability and cost control. Analyze financial data to make informed decisions and recommendations, course correcting where applicable. Help develop multi-year financial plans that help the business maximize enterprise value.

• Legal - Collaborate with the CEO on legal matters supporting both reviews and recommendations.

• Team Leadership - Build and lead a high-performing team of leaders, ensuring alignment with the company's goals and values. Foster a growth-oriented, positive and inclusive work environment, promoting collaboration and innovation.

Qualifications

• Minimum of 10 years’ experience in a complex operational environment, with progressively increasing responsibilities during a high growth stage

• Experience in consumer goods required, durables and/or housewares a plus

• Experience with direct-to-consumer businesses required

• Experience working in an agile, startup environment preferred

• Experience with global market expansion preferred

• Proven experience in omni-channel sales operations is highly desirable.

• Strong leadership and people development skills, with a track record of building and developing high-performing teams.

• Dynamic, positive leadership style and an articulate and effective communicator

• Exceptional critical thinking and problem-solving abilities

• Proficiency in project management methodologies and tools

• Knowledge of Human Resources best practices and regulatory compliance

• Financial acumen and experience in forecasting and managing budgets and resources

• Responsibility for the customer service program at a retail company

• Bachelor's degree in business administration, management, or a related field

What we offer

• Opportunity to shape and deliver our best-in-class brand

• Competitive salary, stock options, 401k, healthcare benefits (including fertility and family-building care, mental health therapy, teladoc virtual health access along with HSA and FSA plans) and free and discounted cookware

• Relocation assistance

• A people-centric workplace with flexible time off

• A vibrant, lively office space in the heart of South Austin which includes our onsite studio kitchen

Made In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Made In makes hiring decisions based solely on qualifications, merit, and business needs at the time.