Emily Sementilli

Emily Sementilli is a seasoned customer success professional with over a decade of experience in leadership roles across various companies. Currently serving as Senior Director of Customer Success at Mainstay since December 2021, Emily previously held multiple positions at Cengage, including Senior Manager and Director of Customer Success. In these roles, Emily has demonstrated expertise in leading teams, developing customer-centric strategies, and driving adoption and retention initiatives. Earlier career experience includes roles at Things Remembered, Lenscrafters, DSW, and assistant manager positions that laid the groundwork for a robust career in customer success and management.