Linda M.

Linda M. has a diverse work history spanning multiple companies and roles. Linda is currently working as the Vice President of Customer Service at Mara, a position they have held since May 2022. Prior to their current role, Linda worked at One Acre Fund from June 2017 to July 2022 as a Customer Engagement Lead, where they were responsible for measuring progress against goals, reporting on progress, and holding the team accountable for delivering results.

Before that, Linda worked at JUMIA KENYA from November 2015 to March 2017, serving as a Customer Experience Manager. In this role, Linda was responsible for ensuring that the company aligned with its customers' needs and providing a superb customer experience. Linda also worked as a Customer Service Team Lead from January 2015 to October 2015, where they led the customer service team, conducted trainings, and ensured quality and consistency in customer service relations. Linda began their career at JUMIA KENYA as a Customer Service Representative from December 2013 to December 2014, where they focused on maintaining quality customer relations, reporting on customer service KPIs, and assisting in the selling process.

In addition to their experience at JUMIA KENYA and One Acre Fund, Linda also worked briefly as a Marketing Executive at KenNet Tracking from September 2013 to December 2013.

Overall, Linda M. has a strong background in customer service, customer experience management, and team leadership.

Linda M. obtained a Bachelor's degree in BBIT from St.Pauls University. In addition, they have obtained several certifications including "Transitioning from Manager to Leader" from LinkedIn in August 2021, "Problem Solving Techniques" from LinkedIn in June 2021, and "Solving Business Problems" from LinkedIn in May 2021.