Neal McLernon

Neal Mclernon has a diverse work experience spanning over three decades. Neal has held various roles in companies such as MARSS Group, KBR, Inc., Airbus DS Communications, EADS Astrium Telecom Services, Paradigm GPT, Marconi Middle East LLC, and GPT Ltd.

Neal's most recent position was as the Head of Service Operations at MARSS Group, where they developed a successful and profitable service management delivery organization. Prior to that, they worked as a Services Manager at KBR, Inc., overseeing the migration of maintenance service provision to an outsourced delivery strategy.

Earlier in their career, Neal served as the Head of Service Delivery at Airbus DS Communications, delivering value across operations, cost control, team productivity, and project management functions. Neal also worked as an Operations Manager at EADS Astrium Telecom Services, optimizing operational efficiency and mitigating risks in service delivery operations.

Before that, Neal held the role of Systems Design Engineer at Paradigm GPT, where they provided customer solutions for a nationwide defense communications network upgrade project.

Their early career included positions at Marconi Middle East LLC and GPT Ltd, where they gained experience as a Customer Engineer, Project & Systems Engineer, and Commissioning Engineer.

Throughout their career, Neal has demonstrated their expertise in service management, project delivery, and technical support within the telecommunications industry.

Neal McLernon's education history is as follows:

- In 1992, they obtained a Higher National Diploma (HND) in Electronics & Communication Engineering from Coventry Technical College.

- In 1993, they received a City and Guilds certificate in the 16th Edition of the IEE Wiring Regulations from the Norweb Training Centre.

- In 1995, they earned a Post Graduate Certificate in Computer Architecture & Operating Systems from The Open University.

- From 2005 to 2010, they pursued an MSc in Information Technology from the University of Liverpool.

- In 2013, they obtained an ITIL Foundation Level Examination certification from PEOPLECERT.

- In 2014, they completed ITIL Service Strategy and ITIL Service Design examinations, both from PEOPLECERT.

- In 2015, they successfully passed ITIL Service Operation, ITIL Service Transition, and ITIL Continual Service Management examinations from PEOPLECERT.

- In 2016, they acquired ISO/IEC 20000 (2011) Practitioner certification from APMG International.

- In 2019, they completed the course "BZX628 Managing organisations and people" at The Open University.

- In 2022, they obtained the ITIL Managing Professional Transition certification from AXELOS Global Best Practice.

Additionally, Neal holds various certifications in areas such as IT Service Management, coaching skills, and performance management. These certifications were obtained from institutions like LinkedIn and APMG International.