Daniella Yumi Itikawa

Daniella Yumi Itikawa has a diverse work experience in the field of customer success and delivery management. Daniella Yumi is currently working as the Head of Customer Success at Matera since March 2023. Prior to this, they held the same position at unico IDtech from January 2022 to January 2023 and also served as the Head of Customer Onboarding from September 2021 to June 2022. Daniella Yumi worked as the Head of Customer Success at MC1 - Win The Market from June 2020 to September 2021. Before transitioning into customer success roles, Daniella had extensive experience in the technology industry. Daniella Yumi worked as a Delivery Partner Executive Leader at IBM from December 2018 to May 2020 and as a Delivery Partner/Delivery Head at Tata Consultancy Services from March 2018 to December 2018. Daniella Yumi also held various roles at Stefanini, T-Systems do Brasil, T-Systems, and LWT Digital Design Studio, where they gained expertise in service delivery management, sales, account management, and IT solutions.

Daniella Yumi Itikawa holds a Bachelor of Engineering (B.E.) degree in Engineering from FEI, which they obtained between the years 1991 and 1997. Daniella Yumi also has a Master of Business Administration (M.B.A.) degree in MBA from FIA - Fundação Instituto de Administração, which they obtained in 1998. In addition to their formal education, Daniella has obtained several certifications, including "Academia de Líderes - Liderança de Alta Performance" from unico IDtech e Conquer in 2022, "Global Service Delivery Management" from T-Systems, "ITIL Foundation Level" from IBM, "ITIL Service Operation" from Green Tecnologia (treinamento e consultoria), and "Scrum Fundamentals Certified (SFC)" from Tata Consultancy Services.