Inny Taylor

Inny Taylor is a customer experience expert who has worked in a variety of industries. Inny is currently the customer impact manager at Mathison, a tech startup that provides online therapy. In their previous role as customer experience manager at Fi - Next Generation Dog Collars, they helped the company to improve its customer retention rate by 10%. Prior to that, they were a customer experience specialist at Talkspace, where they helped customers with billing and account issues. In their freelance work, they have provided customer service consulting to small businesses. Inny is passionate about helping companies improve their customer relationships and grow their businesses.

Inny Taylor's educational career began with attending The New School. After completing their time there, they then attended The Bruce Ornstein Acting Workshop to further their skills in acting.

Inny Taylor reports to Giuliana Ahlers, Director, Customer Impact. They are on a team with Zack Zeitzmann - Customer Impact Manager, Kevin Haddock - Senior Customer Impact Manager, and Kynzie Reetz - Senior Customer Impact Manager.