POS Deployment Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our first experienced POS Deployment Specialist who enjoys travelling, to join our Customer Experience team.  Reporting to the VP, Customer Experience, you’ll be joining our forward-thinking team to deliver hands-on POS solutions, providing clients with tailored training and expert support while traveling 80% of the time to various locations across the US. 

A day in the life as a POS Deployment Specialist:

• On-Site Customer Consultation & Implementation (80% travel) – Work directly with new and existing customers across the US to consult on and implement MealSuite hardware, train on POS functionality, and customize configurations for optimal usage.
• Collaborative Teamwork – Partner with peers within the Implementation team and collaborate with Implementation Specialists during project kickoff calls, planning sessions, and implementation calls to ensure seamless execution.
• Tool & Process Development – Create and refine tools and systems to improve scalability in scoping and needs analysis processes for customers.
• Training Material Evolution – Work with the Manager, Customer Implementations, to enhance training materials and best practices, making them more interactive and easily understood by customers in the field.
• Customer Education & Support – Educate customers on MealSuite’s toolkit, capabilities, and best practices to streamline adoption and align customer expectations.

If the below describe your knowledge, experience and character, this role could be for you:

• I have knowledge of Point of Sale (POS) system configuration and deployment.
• I gained my knowledge through formal education, direct experience in deploying POS systems, or a combination of both.
• I have experience in the SaaS industry (nice to have).
• I have direct experience with MealSuite products (nice to have).
• I have project management experience (nice to have).
• I’m familiar with implementation best practices and customer training for SaaS solutions.
• I’m exceptional at managing multiple projects simultaneously and adapting to changing requirements.
• I get most excited about helping customers optimize technology for success.
• I’m extra passionate about providing top-tier customer service and ensuring smooth software implementations.
• I have a proven ability to collaborate across teams to deliver seamless implementation experiences.
• I’m willing to travel up to 80% of the time across the US and have a valid passport with no travel restrictions between Canada and the USA.
• I live near a major airport, making travel more convenient for frequent client visits.
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunities to express my ideas and build my leadership skills.

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
• We take care of our employees too! Here are just a few of the great things we offer:

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program and 401(k) plan – we are committed to helping you plan for your future!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

Have we got your attention? Great! Here’s what’s next:

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.