Joseph Claudel

Joseph Claudel is a seasoned professional in customer success and technical operations, currently serving as the Customer Success Operations Manager at Merit since April 2023. Prior experience includes working as the Technical Services Operations Manager at Heap, where significant contributions involved transitioning support platforms, enhancing knowledge management, and developing data-reporting dashboards. Claudel's background encompasses roles at Hustle, Zendesk, and General Dynamics, emphasizing technical support, customer advocacy, and project management. Additionally, experience in digital advertising sales and youth skills training complements a diverse skill set, underpinned by a Bachelor's Degree in Web Media from the New England School of Communications.