Gretel Frinee Ortiz

Gretel Frinee Ortiz possesses extensive experience in customer journey improvement and user experience management, with a current role at Millicom (Tigo) since May 2022. Prior to this, positions included Administrator of User Experience at Grupo UMA Centroamerica, Operations Manager at Somos SA, and Project Manager at Grupo Financiero Ficohsa Guatemala, where significant achievements included system automation and process optimization. Additionally, experience at Seguros GYT involved customer experience design and leading quality assurance efforts. Gretel holds several advanced degrees, including a Master's in Business Management from EUDE Business School and a Master's in Project Management from Universidad de San Carlos de Guatemala, complemented by a background in industrial engineering.