What's in it for you?
- Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
- Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives.
- Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs.
- Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed.
- Showing customers how MindTickle features are used as they explore new use cases post-onboarding
- Conducting business reviews of activity, outcomes, data insights and value.
- Developing success plans, nurturing and supporting internal champions who will serve as references and advocates.
- Keeping clients informed about product enhancements and advocating for their product needs.
- Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle.
- Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management.
- Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience.
Note: As this role would cater to our EMEA and North American customers, this role operates in a shift (6 PM IST to 3 AM IST). This is a hybrid role (2 days a week in the office) and is open in both Bangalore and Pune.
We would love to hear from you if you:
- Have 3+ years of experience in Customer Success or relevant customer-facing roles.
- Have the ability to thrive in a dynamic, fast-paced environment where change is the only constant.
- Have experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; and collaborating on solutions.
- Have experience in managing multi-group or global accounts working with rapidly changing product.
- Are highly analytical and experience working with data-driven dashboards and reports.
- Have a track record of proactively identifying problems and resolving them before they escalate.
- Are a Superior communicator with excellent writing and verbal communication skills.
- Are hungry and humble with a low ego, and willing to do whatever it takes to succeed.
- Are Personable and collaborative with a track record of working successfully across teams.