Jolyn Isabelo

Jolyn Isabelo has a diverse range of work experience spanning various industries and roles. Jolyn is currently working as the Head of Onboarding & Scaled Success APAC at MongoDB, starting in November 2022. Prior to this, they held the position of Women of Customer Success Champion, Asia at Women of Customer Success from January 2021 to August 2023.

Before joining MongoDB, Jolyn worked at Zendesk from March 2021 to November 2022 as the Manager, Customer Success APAC. Jolyn also served as a Senior Customer Success Consultant, APAC at Zendesk from an unknown start date to March 2021.

Jolyn was a Fellow at On Deck from January 2022 to August 2022. Jolyn also worked as a Pilates Instructor at Pilates Plus Pte. Ltd. from November 2020 to October 2021.

Earlier in their career, Jolyn held the role of Regional Customer Success Manager at App Annie from 2015 to 2017. Jolyn also worked at Google Japan as a Social and Apps Product Support Manager, Consumer Operations from 2014 to 2015, and as an Account Manager, Media & Agency Solutions SEA from 2011 to 2014.

Jolyn's previous experience includes working as a Senior Account Manager at Experian Marketing Services from 2010 to 2011, and as a Business Development Manager at Bureau van Dijk Electronic Publishing from 2009 to 2010. Jolyn started their career at Marcus Evans, where they served as a Senior Sales Manager in Capital Markets Conferences from 2005 to 2009.

Jolyn Isabelo has a diverse education history. Jolyn began their educational journey in 2001 at Brunel University London, where they pursued a Bachelor of Science (BSc) degree in Economics. Following this, from 2003 to 2005, Jolyn attended Middlesex University, earning a BA in Business Administration.

In 2020, Jolyn engaged in further educational pursuits by completing a certificate program in Disruptive Strategy with Clayton Christensen at Harvard Business School Online. This opportunity allowed their to enhance their knowledge and skills in the field. The same year, they also obtained a certification as a Zendesk Certified Support Administrator from Zendesk. This certification showcases their expertise in supporting and managing Zendesk platforms.

Continuing their educational journey in 2021, Jolyn completed an online course titled "Leading with an Improv Mindset" offered by Stanford University Graduate School of Business. This course likely provided their with unique insights on how to employ improv techniques in a leadership context.

Overall, Jolyn Isabelo's education history demonstrates a lifelong commitment to learning and acquiring knowledge in various fields, including economics, business administration, disruptive strategy, and leadership. Additionally, they have obtained important certifications like Zendesk Certified Support Administrator, further solidifying their expertise in customer experience and support.