Nicholas D.

Customer Success Manager at Mosaic

Nicholas D. has a diverse work experience starting in the legal field as a Summer and Winter Legal Intern at the Law Offices of Justin D. DeCresente, Esq. from June 2015 to August 2018. In this role, they worked closely with a real estate attorney and Title Agency, assisting in obtaining title and survey documents for houses, attending house closings, and preparing important closing documents.

Following this, Nicholas joined Loyola University Maryland as a Resident Assistant from August 2017 to May 2019. Their responsibilities included developing a sense of community for residents, connecting them to university resources, organizing and facilitating educational programs, and ensuring residents followed campus guidelines.

In 2019, Nicholas transitioned to their first role as a Customer Success Manager at Intrigma Inc. Throughout their tenure from July 2019 to February 2022, they served as the primary CSM for over 70 customers, managing accounts generating approximately $1.5 million in yearly revenue. Nicholas also led multiple implementations of the company's product for hospitals and emergency departments in the US, including two top-ranked urgent cares.

Most recently, Nicholas joined Mosaic as a Customer Success Manager in February 2022.

Nicholas D. obtained a Bachelor's degree from Loyola University Maryland from 2015 to 2019. Nicholas pursued a double major in Information Systems and Management. In 2018, they also attended the Amsterdam University of Applied Sciences, but details about the degree and field of study are not provided. Before that, Nicholas attended Northern Valley Regional High School at Old Tappan from 2011 to 2015. Additionally, they obtained a SAS Business Intelligence certification from SAS in December 2018.

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