Maternity Leave Program Support Worker BC Settlement And Integration Services (bcsis)

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission. 

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC.  Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Program Support Worker to join our BC Settlement and Integration (BCSIS) team!

POSITION FUNCTION:

• Under the supervision of the Manager of BC Settlement and Integration Services, this position is responsible for providing support to the coordinator or manager, staff and/or clients through effective, timely delivery of administrative and clerical assistance.

KEY DUTIES AND RESPONSIBILITIES:

• Answer calls, open and process mail, faxing, filing, photocopying, emailing, minute-taking, and word processing documents for the manager and staff as needed.

• Collect, monitor, and compile client profile and intake information, day-to-day program statistics, and quantitative data as required, and input them into the appropriate databases in a timely manner.

• Provide administrative support for reports, client records, and forms.

• Maintain confidentiality in all matters related to client information.

• Prepare flyers, leaflets, and advertising for program as required.

• Verify accounting codes and process invoices related to program/departmental costs.

• Maintain the inventory and order office/program supplies.

• Assist staff to plan special events for clients and act as a central contact for special events

• Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; code invoices, enter/record financial data and other data, track applicants and update database.

• Understand and participate in the evaluation of the program or project; assists with administration of feedback surveys

• Support clients: register clients; maintain client records; provide information/referrals and orientation; additional support as assigned

QUALIFICATIONS AND DESIRED SKILLS

• Have a working knowledge of newcomer experiences in Canada, especially refugees and refugee claimants
• Have experience working with individuals from diverse cultural backgrounds
• Proficiency in Microsoft Office suite, publishing software, databases, and the ability to operate standard office equipment
• Strong attention to detail
• Strong organizational and time-management skills

HOURS: 35 hours per week. This is a fixed term Maternity Leave replacement position. 

Candidate must be able to commute to HQ (Boundary, Vancouver) Office.

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: May 20, 2024

IMPORTANT NOTES:

• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.