Ali Jumah

Ali Jumah has over a decade of experience in the banking and telecommunications sectors, currently serving as the Contact Center Manager at the National Bank of Kuwait since March 2012. In this role, Ali manages a comprehensive contact center unit focusing on inbound teams and various digital communication channels, with a strong emphasis on enhancing customer experiences and promoting digital transformation. Previous roles at the bank include positions such as Digital Channel Manager and Digital Channel Supervisor, alongside a progression from Call Center Representative to Relationship Officer. Prior to joining the National Bank of Kuwait, Ali worked as a Call Center Agent at Zain. Ali holds a Diploma in Business Management from The Australian College of Kuwait, completed in 2011.