Jonnell Mainwaring Shedlock

Jonnell Mainwaring Shedlock has a diverse professional background with extensive experience in customer service and legal support. Currently employed at Navient as a Customer Care Commercial Specialist, Jonnell has progressed through various roles since May 2022, including Customer Care Commercial Specialist II and Trainee. Previous positions include Customer Service Specialist at Aerotek, where support was provided to Pennsylvania PUA claimants, and various legal assistant roles at multiple law firms focusing on areas such as personal injury, family law, bankruptcy, and insurance defense. Jonnell's early career included positions in human resources and administration, including an administrative assistant role at Blue Cross of Northeastern. Jonnell holds a Bachelor's Degree in History from the University of Delaware and completed a paralegal certification at the Philadelphia Institute of Paralegal Study.