Dominic Boland

Dominic Boland is a highly experienced Principal CX Designer at nbn® Australia since November 2022, with a strong background in Human Centred Design (HCD) and customer experience across various industries. Previously, Dominic served as HCD Practice Manager at QBE Insurance from June 2018 to November 2022, where responsibilities included leading the HCD practice, managing a portfolio of initiatives, and advocating for design excellence within the organization. Notable projects included new proposition designs, service design for enhanced customer journeys, and product innovation. Prior experience includes roles at Nous Group, Alive Co, Equancy, L'Oréal, Carrefour, and Price Waterhouse Coopers, showcasing a diverse skill set in customer experience, digital marketing, and project management. Dominic holds multiple degrees, including a Master's in International Strategic Management and Consulting from Audencia and a Bachelor's in Management Science from Université Jean Moulin (Lyon III).