Customer Success Manager

About Us: Netcapz is a fast-growing SMS marketing platform that empowers businesses to connect with their customers through AI-driven messaging solutions. We serve clients across industries, helping them achieve their marketing goals. As we expand, we are seeking a dynamic and results-oriented Customer Success Manager to join our team and ensure that our clients experience exceptional value from our services.

Job Description: The Customer Success Manager will play a pivotal role in maintaining long-term customer relationships by acting as a trusted advisor to our clients. You will ensure that they achieve maximum satisfaction with our platform by providing onboarding, training, and ongoing support. This role involves working closely with the sales and product teams to ensure client success and growth.

Key Responsibilities: Onboard new customers, providing them with in-depth platform training and best practices. Develop and maintain strong relationships with customers, acting as their main point of contact for all inquiries and needs. Proactively identify opportunities for customers to increase their use of Netcapz and achieve their business goals. Monitor customer health, conducting regular check-ins to ensure clients are satisfied with their experience and resolving any issues promptly. Collaborate with sales and product teams to communicate customer feedback and drive platform improvements. Create and maintain resources such as FAQs, webinars, and tutorials to enhance the customer experience. Help customers optimize their marketing campaigns by providing data insights and strategic recommendations. Requirements: Bachelor’s degree in Business, Marketing, Communications, or a related field. Proven experience in customer success, account management, or a similar role in a SaaS environment. Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships. Strong problem-solving skills and a proactive attitude toward addressing customer concerns. Ability to analyze data and provide actionable insights to customers. Experience working in a fast-paced, remote environment with minimal supervision. Familiarity with CRM software and customer support tools. Bonus Skills: Experience with SMS marketing or other messaging platforms. Background in digital marketing, helping customers achieve measurable results. Knowledge of AI-driven marketing tools and how they benefit businesses. What We Offer: Competitive salary and bonuses based on performance. Flexible remote working conditions. Opportunities for growth and advancement in a rapidly scaling company. A collaborative, supportive team environment that values innovation. To Apply: Please submit your resume and cover letter to careers@netcapz.cloud with the subject line "Customer Success Manager Application – [Your Name]." Include examples of how you’ve successfully helped customers achieve their goals.