Operations Associate, Implementation

Nimble is looking for a motivated, self-starting and experienced onboarding / implementation professional to join our growing Partnerships team. In this role, you will be managing the implementation cycle of a new Nimble partner pharmacy. You’ll work closely with multiple internal orgs including Sales, Success, and Engineering. A person that will succeed in this role is someone who has a high level of ownership, is detail-oriented, and able to operate independently. 

You will:

• Onboard new pharmacies to the Nimble platform ensuring they meet Nimble's requirements
• Align pharmacies on Nimble's implementation process, next steps, and expectations for launching with Nimble
• Maintain up-to-date documentation for pharmacies in Nimble's CRM system (Insightly) and internal admin systems
• Train pharmacy owners and staff on Nimble's product, expectations, and workflows to ensure a successful platform launch and overall patient satisfaction
• Develop and apply best practices and strategies for the use of Nimble's products for patients and pharmacies
• Interact and communicate regularly with internal and external stakeholders to provide a comprehensive and speedy launch to pharmacy partners

What you bring:

• 2-3+ years of experience in onboarding, client success, new partner training, and implementation process development
• Bachelor’s degree
• Proactive and confident partner guidance through new Nimble processes
• Positive attitude and ability to work in a fast-paced, constantly evolving environment
• Organized self-starter who pays close attention to details
• Comfortable working in the gray with experience documenting standard operating procedures

What's in it for you:

• Compassionate and driven colleagues in a fun environment where success is celebrated
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - work hard and take time when you need it
• 11 Paid Holidays
• Work in a beautiful new office near the Irvine Spectrum Center