Cláudia Rocha

Customer Experience at Nomad Homes

Cláudia Rocha has a long and varied work experience. Cláudia began their career as a Trainee in the International Relations Department of the Portuguese Navy in 2007. Cláudia then worked as a Corporate Secretary at Grupo Banco Popular from 2009 to 2008. In 2008, they took on the role of Retail & Corporate Banker at Banco Popular Portugal, where they were responsible for expanding customer relationships, strategizing sales techniques, and ensuring compliance with trading counterparts. In 2018, they moved to Santander Bank, N.A. as a Gestora de Clientes. In 2020, they joined Conectys as a Natural Language Processing Assistant and Content Moderator in the Italian language. Finally, in 2022, they began working as a Customer Experience at Nomad Homes. Additionally, they have worked as a Freelancer since 2003, taking on roles as a Writer and Italian - Portuguese Translator.

Cláudia Rocha obtained a Degree in Political Science and International Relations from the Universidade Nova de Lisboa in 2007. Cláudia also attended the University La Sapienza in Rome, Italy in 2006, where they studied Latin America Cláudia'story, European Economy, Modern Cláudia'story, European Law and Russian Cláudia'story as part of an Erasmus exchange program. In 2011, they attended the IFB - Portuguese Bank Training Institute and the Bank of Portugal for training in financial markets and banknotes and coins, respectively. In 2010, they obtained a Certified Commercial Mediator from the Portuguese Insurance Academy, which included an Insurance Mediation License. Cláudia also studied Italian Language at the Scuola Dante Alighieri in Italy in 2005, and German Language at the Sommerkolleg Payerbach in Austria in 2007. In 2018, they obtained a MIFID II certification from the Instituto de Formação Bancária, and in 2019 they obtained a Certificação em Comercialização de Crédito Hipotecário from the same institution. Additionally, they hold a Mediação de Seguros certification from the Instituto de Seguros de Portugal.

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Timeline

  • Customer Experience

    March, 2022 - present