Andrew Glenn

Andrew Glenn has extensive experience in the field of corporate systems and service desk management. Andrew began their career in 1998 as an IT Analyst for the Nebraska Dept. of Labor and then transitioned to the State of Nebraska, where they held various roles, including Infrastructure Support Analyst and Senior Infrastructure Support Analyst. In 2008, Andrew briefly worked for Geek Squad as a Deputy in Counter Intelligence before returning to the State of Nebraska as an Infrastructure Support Analyst Senior.

In 2011, Andrew joined NRC Health as a Supervisor for the Service Desk, where they introduced remote support tools and implemented Service Now as an ITSM tool. Andrew also developed programs for desktop imaging, automated patching, and software delivery. Andrew progressively moved up to roles such as Manager, Senior Service Desk Manager, and eventually, Senior Manager of Corporate Systems and Service Desk.

At NRC Health, Andrew played a critical role in overseeing and managing the organization's systems, networks, and service desk incidents. Andrew successfully implemented communication upgrades, telephony transitions, and a migration of systems and databases to the AWS cloud. Andrew also led the design and upgrade of three data centers and built or refreshed local data nodes across five corporate offices.

Throughout their career, Andrew demonstrated expertise in ITIL foundations for service delivery, digital security enforcement, and strategic planning. Andrew has effectively collaborated with various teams, including engineering, development, operations, and leadership, to resolve issues and ensure the successful execution of projects.

In their most recent role at NRC Health as Director of Corporate Systems, Andrew led the installation of a modern wireless solution across the enterprise. Andrew also led a team in migrating legacy applications and expensive database servers to a fixed-cost environment, resulting in improved performance, increased uptime, and cost savings.

Overall, Andrew Glenn has a diverse background in corporate systems and service desk management, with a proven track record of successfully implementing and managing various IT initiatives.

Andrew Glenn received a Bachelor's Degree in Management Information Systems, General from Doane University, graduating in 2015. Prior to that, they attended Wayne State College from 1997 to 1998 and studied Social Sciences with a focus on Communications. Andrew also holds a certification in ITIL Foundations from Loyalist Exam Services, although the month and year of attainment are not specified.