Molly Murphy

Senior Director, Customer Operations at NRC Health

Molly Murphy has a diverse work experience spanning over several years. Molly currently works at NRC Health, where they have held various roles since 2011. Molly'smost recent position is Senior Director of Customer Operations, which they have held since February 2021. Prior to that, they served as the Director of Customer Operations and Manager of Client Operations - Implementation. In their role as Manager of Client Operations - Continuum Service Support, Molly was responsible for creating and facilitating training programs, developing associates, and streamlining operating procedures.

Before joining NRC Health, Molly worked at ACTON International, Ltd. as a Data Services Specialist from May 2010 to June 2011. Molly'sresponsibilities included managing direct mailing list orders, serving as an executive assistant, and handling social media advertising.

Prior to ACTON International, Molly worked at Nelnet, Inc. from January 2002 to January 2010. Molly started as a Team Lead and eventually became a Client Relations Officer. In this role, they managed and expanded relationships with strategic client partners, developed executive level strategies, and represented client issues to the company.

In 2005, Molly volunteered at Junior Achievement of Lincoln, and from 1994 to 2002, they worked at Hy-Vee Food Stores, Inc as an Assistant Manager.

Throughout their career, Molly has demonstrated a strong commitment to customer service, relationship management, and process improvement.

Molly Murphy's education history begins in 1993 when they attended Pius X High School. However, the information does not indicate any specific degree or field of study during this time.

After graduating from high school in 1997, Molly went on to Southeast Community College from 2001 to 2003. Here, they pursued an Associate's Degree in Business Administration with a focus on Management and Marketing.

Subsequently, Molly attended Doane University from 2004 to 2005, where they obtained their Bachelor's Degree in Business Management. Unfortunately, no further details are provided about their specialization within this field.

Based on the given information, Molly's educational journey consisted of completing their high school education, receiving an Associate's Degree in Business Administration with a focus on Management and Marketing, and finally earning a Bachelor's Degree in Business Management.

Links

Timeline

  • Senior Director, Customer Operations

    February, 2021 - present

  • Director Customer Operations

    September, 2018

  • Manager Client Operations Implementation

    August, 2016

  • Manager Client Operations Continuum Service Support

    February, 2013

  • Senior Client Service Manager

    May, 2012

  • Client Service Manager

    November, 2011