Emilia Yli-Kerttula

Emilia Yli-Kerttula is a skilled professional currently serving as a Support Agent at nShift since May 2023. Prior to this role, Emilia worked at Wolt from January 2021 to April 2023, where duties included Situation Monitoring to optimize operations across various cities in Finland and providing support to courier partners through chat and phone regarding deliveries and payments. Earlier experience includes bartending at HOK-Elanto and Extremely Nice Job Oy -enjoy-, as well as a bartending position with Opteam. Emilia is pursuing a Bachelor of Business Administration in Business Information Technology at Haaga-Helia University of Applied Sciences, following a high school education at Tampereen lyseon lukio.