Thiago Michaeli

Thiago Michaeli has a diverse work experience spanning over 15 years. Thiago started their career as an administrative assistant at Correios from August 2004 to December 2005. Thiago then worked as a computer operator at Leitor Recortes from February 2006 to February 2010.

In June 2011, Thiago joined CENTRIX Contact Center as a Jr Planning Analyst. Thiago monitored real-time operations and made decisions to improve service levels. Thiago also provided support to operation leaders and collaborated with other departments. Thiago worked at this company until May 2014.

From May 2014 to December 2017, Thiago worked at OLOS TECNOLOGIA as an Analyst in Planning/Support. Thiago was involved in intensive client on-site support during implementation stages and conducted trainings for the platform. In December 2017, they were promoted to Coordinator of ControlDesk, where they managed the department's activities, including implementation projects, customer support, and maximizing product usage. Thiago was in this position until August 2019.

Their most recent role at OLOS TECNOLOGIA is CX - Business Consultant. Starting in August 2019, Thiago has been working towards improving the customer experience by understanding customer needs, listening to feedback, and placing the customer at the center of the organization's activities.

Overall, Thiago Michaeli's work experience demonstrates a strong background in planning and support roles, with a focus on customer-centricity and improving operations.

Thiago Michaeli completed their Master of Business Administration (MBA) with a specialization in Project Management at Cruzeiro do Sul Virtual from 2020 to 2021. Prior to that, they pursued their Bachelor's degree in Business Administration from Anhanguera Educacional between 2008 and 2011.