Customer Success Manager

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend.

As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success.

We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology teams elevate their business processes and comfortable wearing many hats.

Responsibilities:

• Manage an assigned book of accounts post implementation, ensuring ongoing customer retention, productivity and satisfaction with our platform
• Perform Executive Business Reviews for all accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account
• Leverage new features and best practices to ensure customers are utilizing the Oomnitza platform to deliver maximum business value and uncover expansion opportunities
• Create Customer Success Plans and collaborate with the Account Management Team to convert at-risk customers to champions
• Schedule customer feedback sessions and identify areas for product improvement
• Work cross functionally with Support to ensure technical escalations are resolved in a timely manner

Qualifications:

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company
• Business savvy with an ability to translate business needs into data and product requirements
• Excellent verbal and written communication skills
• Extremely strong presentation capabilities
• Self motivated and comfortable in an ever changing agile environment
• Basic understanding of API’s/Web Services and how they function
• Intermediate knowledge of complex technology user workflows
• Knowledge and basic triage ability of HTTP Error Messages
• Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

What we can offer you:

• Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
• Market-competitive salary + equity
• A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital