Anthony del Rio

Anthony del Rio has extensive work experience in the technical support and IT industry. Anthony is currently working as a Senior Technical Support Engineer at Oomnitza, starting in May 2023. Prior to this, they worked at Pipedrive for seven years, progressing from a Customer Solutions Expert to a Lead Support Engineer. In this role, they provided support to customers and resolved a range of technical issues.

Before joining Pipedrive, Anthony worked as a Teaching Assistant at Steppingstone Day School from July 2011 to April 2016. Anthony gained experience in computer diagnostics and network setups as a Computer Technician at Microcosm I.T., LLC from March 2009 to July 2011. Additionally, they worked as a Student Call Taker at CUNY/311 Project from July 2009 to November 2010, providing technical support to end users.

Anthony's work experience also includes being a Research Assistant at Queens College Speech and Auditory Research Lab from November 2008 to November 2010. During this time, they collaborated with other institutions and contributed to the development of test materials. Anthony started their career as a Senior Computer Technician at Circuit City from May 2007 to February 2009, where they improved response time and resolved complex problems through collaboration with help desk peers.

Anthony del Rio attended Queens College, where they obtained a Bachelor of Arts degree in Communication Sciences and Disorders. In October 2019, they completed the Prosci Change Management Certification Program offered by Prosci.