Christopher Baker

Christopher Baker has over 13 years of work experience. Christopher began their career in 2008 as a Night Shift Loader at Durbin Metal Industries, where they were responsible for correctly identifying, picking, weighing and measuring materials including metals, plastics and sheet metal, as well as filling in paperwork accordingly. In 2009, they took on the role of Website Manager/Proshop Assistant at Golfinc Ltd, where they were responsible for the day to day maintenance of the Professional Shop e-commerce website, dealing with orders placed online, and updating offers, stock levels and any relevant information and technological systems. In 2012, they moved to Brightside Insurance, where they held three roles: Senior Project Advisor, Connect Team Leader and Customer Service Team Leader. In 2017, they took on the role of Contact Centre Team Manager at WeAnswer, where they were responsible for the day to day running of Team Leaders and Operators, managing call queues and flows, and client expectations and SLA's. In 2021, they became a Squad Leader at OVO, where they were responsible for leading, developing, motivating and supporting a team of front-line Customer Service Agents to provide exceptional customer service, deliver on KPI's and SLA's, and promote and encourage an Agile way of working and thinking. Currently, Christopher Baker is the Customer Support Manager at Open Bionics, a position they have held since 2022.

Christopher Baker attended Staffordshire University from 2002 to 2005 where they earned a Bachelor of Science (BSc) in Cinematography and Film/Video Production. Prior to that, they attended King Edmund Community School from 1993 to 1998, where they earned 10 GCSE's in English Language and Literature, General.