Eoin Fahy

Customer Programme Manager at Openmind Networks

Eoin Fahy has a diverse work experience spanning multiple industries and roles. Eoin has recently worked at Openmind Networks as the Head of Knowledge Management, where they oversee the management of knowledge resources. Prior to this, they held positions such as Service Operations Manager and Global Support Manager in the same company. Before joining Openmind Networks, Eoin worked at Vodafone as a Fixed Commercial Manager, where they managed fixed communication services for corporate clients. Eoin also worked at Vodafone Ireland, where they held various roles including Fixed Voice Commercial Manager, Commercial Manager, and Project Manager. Additionally, Eoin has experience working at Rigney Doplin as a Customer Care Representative, at Trocaire as a Direct Marketing Assistant, and at the Glenroyal Hotel as an Assistant Bar Manager. Overall, Eoin's work experience showcases a strong background in managerial and customer service roles.

Eoin Fahy's education history begins with their attendance at Maynooth Post Primary School from 1992 to 1999, where they obtained their Leaving Certificate. Following this, they enrolled at Maynooth University from 2005 to 2008, earning an Honours degree in English and Geography.

In addition to their formal education, Eoin Fahy has obtained several certifications in the field of IT service management. In 2014, they achieved the PRINCE2 certification from APM Group. In 2015, they obtained the ITIL V3 Service Management Foundation certification from BCS, The Chartered Institute for IT, as well as the PSM I certification from Scrum.org. Most recently, in 2021, they earned the ITIL Foundation Certificate in IT Service Management V4 from PeopleCert.

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Previous companies

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Timeline

  • Customer Programme Manager

    January 1, 2023 - present

  • Head Of Knowledge Management

    August, 2021

  • Service Operations Manager

    January, 2021

  • Global Support Manager

    June, 2019

  • Customer Programme Manager

    January, 2019