Rubai Mahbub

Rubai Mahbub is a seasoned professional with extensive experience in technical support services and customer service. Currently serving as a Senior Manager at Optimizely since January 2022, Rubai has previously held positions such as Lead CS Engineer at Welcome Software and Senior Customer Support Engineer at NewsCred Dhaka. Rubai's expertise includes collaborating with product and engineering teams to address customer pain points, managing feature request backlogs, and ensuring high standards of customer satisfaction. Additional experience includes roles as a Production Approval Analyst at Imprint Dhaka Limited and Service Desk Analyst at London Borough of Hillingdon. Rubai holds a Bachelor's Degree in Information Systems from Brunel University of London, complemented by a background in mathematical sciences from Maple Leaf International School.