Jenn Callaway

Chief Customer Officer at Oratium

Jenn Callaway has a wealth of experience in the business world. Jenn began their career in 2000 as an Assistant Language Teacher with the Japan Exchange and Teaching Program (JET). In 2003, Jenn moved to Ivenue as a Marketing Communications Specialist. Jenn then joined Applied Innovation Management in 2004 as an Account Manager. In 2006, Jenn joined CEB as a Senior Director of Advisory Services, where they advised CEOs, executive teams, and CQOs on strategic and operational decisions. Jenn also delivered keynotes, full day training and workshops, and spoke at industry events. In 2013, Jenn took on the role of VP Research at Manufacturers Alliance, where they led the transformation of economic research and business benchmarking into action-oriented, insight-driven research to support executive decision making. In 2018, Jenn joined Oratium as Chief Customer Officer, where they led customer success and account management in a coordinated effort to hit revenue targets, expand client relationships, and become a vendor of choice. Jenn also advised sales, sales enablement, and marketing teams on customer value messaging strategy to support their go-to-market priorities and commercial goals. Lastly, they advised C-level executives and their teams on leadership communication to secure project approval and investments, effectively cascade strategy to drive alignment and mobilize employees, and improve their overall leadership effectiveness.

Jenn Callaway attended Queen's University from 1996 to 2000, where they earned a Bachelor of Arts in English.

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Timeline

  • Chief Customer Officer

    May, 2018 - present