Ursula Deasy

Ursula Deasy has extensive work experience in various roles within the customer service and operations fields. Ursula is currently the Head of Operations at Otonomee, where they lead the delivery of growth and technology solutions for fast-scaling businesses. Prior to this, Ursula worked at Capita Customer Solutions as an Operations Director, overseeing operational delivery for key contracts and playing a crucial role in business strategy execution and implementation. Ursula also has experience at SouthWestern, serving as a Programme Development Manager and later as the Head of Finance & Accounting. Ursula's proficiency in financial reporting, team management, and process improvements was demonstrated during their time as a Finance Manager at SouthWestern BPO. Overall, Ursula Deasy has a strong background in operations and finance, with a focus on driving operational excellence and delivering results for clients.

Ursula Deasy has a diverse education background in the fields of leadership, organizational leadership, accountancy, and business studies. In 2009, they pursued a degree in Leadership from the Irish Management Institute. Prior to that, from 1998 to 2000, they completed a degree in Certified Public Accountant (CPA) from an unknown institution. Between 1995 and 1997, Ursula earned a degree in business studies, with a focus on accountancy, from Munster Technological University. Additionally, they obtained an Associate's degree in Accounting from CPA Ireland, although the specific dates of their attendance are unknown.