Cassey Dang

Senior Customer Success Manager at Outreach

Cassey Dang has a diverse work experience spanning different companies and roles. Cassey is currently working at Outreach as a Customer Success Manager - Commercial, where they leverage automation and artificial intelligence to enhance revenue cycles and increase efficiency for go-to-market activities. Prior to this, they held the position of Customer Success Manager - SMB at Outreach.

Earlier in their career, Cassey worked at Stackline, starting as a Customer Success Associate and progressing to Senior Customer Success Manager. Cassey played a crucial role in managing and ensuring customer satisfaction.

Before Stackline, Cassey worked at RSM US LLP as a Technology and Management Consulting Senior Associate and Associate. Cassey gained valuable experience in technology and management consulting during their time there.

Cassey's early work experience includes a role at Ravenna by Community Brands as a Customer Success professional. Cassey provided support and ensured customer success during their time at the company.

Cassey Dang's education history includes studying Business Administration (BBA) with a focus on Information Systems at the University of Washington - Michael G. Foster School of Business. There is no specific information regarding the start and end years of their education at this institution. Additionally, they attended the Norwegian School of Economics (NHH), but no details about the degree name or field of study are given.

In terms of additional certifications, Cassey Dang has obtained various certifications from different institutions. These include "Foster Excel for Business" from the University of Washington, Michael G. Foster School of Business, and certifications from Microsoft such as "Microsoft Certified Solutions Expert," "Microsoft Dynamics 365 Customization and Configuration," "Microsoft Dynamics 365 Online Deployment," "Microsoft Dynamics 365 for Customer Service," and "Microsoft Dynamics 365 for Sales." No information is provided regarding the specific months or years when these certifications were obtained.

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Timeline

  • Senior Customer Success Manager

    August 1, 2024 - present

  • Customer Success Manager - Commercial

    December, 2022

  • Customer Success Manager SMB

    October, 2021