Steven Smith

Steven Smith has a diverse work experience spanning multiple industries. Steven began their career in the US Navy in 2013, where they served as an Aviation Mechanic on the USS Carl Vinson, performing maintenance on aircraft and associated equipment. Steven later became a Work Center Supervisor, leading a team of technicians and facilitating their professional development. Additionally, Steven worked as a Quality Assurance Inspector, conducting inspections to ensure compliance with industry standards and implementing corrective actions.

After leaving the Navy, Steven joined Outreach as a Technical Support Engineer, providing assistance to end users and troubleshooting software issues. Steven then advanced to the role of Senior Engineer, Technical Support - Plus Team, where they managed escalated account issues and served as a liaison between support, engineering, and product management teams. Steven's proactive approach led to a reduction in customer churn and increased satisfaction.

Overall, Steven possesses strong technical skills, problem-solving abilities, and a track record of effectively collaborating with cross-functional teams to deliver exceptional support and improve product quality.

Steven Smith's education history includes a Master of Science (MS) degree in Data Analytics with a Marketing Focus from Penn State University and a Bachelor of Science (BS) degree in Management Information Systems from California State University, Long Beach. No specific start or end years are provided for either degree.

In addition to their formal education, Steven has obtained various certifications. These include the Certified Administrator certification from Outreach (obtained in January 2023), the Google Ads - Measurement Certification and Google Ads Search Certification from Google (both obtained in June 2022), the Codecademy SQL Certification from Codecademy (obtained in February 2022), and the Google Analytics Certification, Hootsuite Platform Certification, and Hootsuite Social Marketing Certification from Hootsuite Academy (all obtained in July 2022).