Tara Lacarna

Tara Lacarna has an extensive work history in customer success and support roles. Tara currently holds the position of Senior Director of Customer Success at Owl Insights, where they oversee the implementation of precision-guided behavioral healthcare management technology. Prior to this, Tara served as the Director of Customer Success & Support at Convoso, where they managed a 10-member team and successfully implemented customer success software resulting in improved customer management and increased Net Promoter Scores. Tara also served as the Director of Customer Success at Actiance, Inc. and a Customer Success Consultant at Cedexis. Earlier in their career, Tara worked as the Director of Customer Success at Conviva, where they led a global team and achieved significant revenue growth and retention rates. Tara also served as a Manager at Technicolor, overseeing the design and implementation of advanced digital media workflows. Tara began their career as a Video Editor/Motion Graphics Designer/Audio Engineer at GoTV Networks, where they played a key role in all aspects of audio/video production. Overall, Tara has demonstrated expertise in customer success, leadership, and the implementation of effective strategies to drive customer satisfaction and revenue growth.

Tara Lacarna has a Bachelor of Arts degree in Music, Radio, and Television from the University of Houston. Tara has also pursued continuing education in Video Editing at the Santa Monica College-Academy of Entertainment Technology and the Moviola Digital Education Center. Additionally, they have studied French Studies at Los Angeles Valley College and Audio Engineering at San Jacinto College. The specific start and end years for each education experience are not provided.