Aleksandra Nichols

Aleksandra Nichols has three years of work experience. In 2019, they worked as a Software Engineer and a Product Support Engineer at Packback. In their role as a Product Support Engineer, they built the frontend for Packback helpcenter, implemented small product enhancements, helped to make the product WCAG AA accessible, debugged and triaged product bugs, and introduced and developed a deferred payment process. Aleksandra also assisted schools with technical LTI (Learning Tools Interoperability) issues and security questions. Additionally, they researched and developed Zendesk Answer Bot solution for Packback. From 2016-2019, Aleksandra worked as a Technical Support Specialist (Tier 1, 2) at Smartcat. Finally, in 2015, they worked as a Technical Support Specialist (Tier 1) at KamaGames.

Aleksandra Nichols has a diverse educational history. Aleksandra obtained a Bachelor's degree in Systems Analysis and Management from the Saint Petersburg State Institute of Technology (Technical University) between 2010 and 2014. Following that, they completed a Master's degree in Computer Science from LUT University in 2016. In 2018, they attended Heartland Community College for an Academic English Language Program Level 4. Additionally, they obtained a Master's degree in Infocommunication Technologies and Communication Systems from ITMO University from 2014 to 2016. In November 2022, they will receive an IAAP – Web Accessibility Specialist certification from the International Association of Accessibility Professionals.