Colin Dyer

Sr. Director, Global Customer Support at PandaDoc

Colin Dyer's work experience is as follows:

- At PandaDoc, they worked as a Sr. Director, Global Customer Support, leading a global team responsible for delivering high-quality support to customers.

- Colin owned and operated CTD Investments.

- At Asana, they held various roles including Director, User Operations, Global Head of Vendor Operations, and Senior Manager, User Operations. Colin was responsible for developing operational strategies, defining policies, and working cross-functionally with teams to ensure alignment.

- At Facebook, they served as the Head of Product Operations, Central Product Services, managing a global team and overseeing OKR planning and execution. Colin also worked as a Product Operations Manager, focusing on delivering scalable solutions.

- At Intercom, they were a Senior Manager, Customer Support, responsible for managing a global team and establishing support operations. Colin worked cross-functionally for product rollouts and internal education.

- At Canvas, they served as the Head of Sales, building the sales infrastructure and overseeing product development. Colin also held the role of Director of Customer Success, managing teams and improving customer satisfaction.

- At Kitchit, they worked as a Chef/Restaurant Community Director and Director of Customer Support, creating marketing strategies, developing support frameworks, and integrating data for product updates.

- Colin worked as the Communications and Field Director for Jeff Adachi's mayoral campaign and oversaw media and press inquiries.

- Colin also worked at Grassroots Campaigns and Giffords for Congress as a Canvass Director and Field Director, respectively, managing staff and achieving campaign goals.

Overall, Colin has extensive experience in customer support, operations, sales, and campaign management.

Colin Dyer completed the Executive Program in Strategy and Organization, with a focus on Business Administration and Management, General, from Stanford University Graduate School of Business in 2021. Prior to that, they attended General Assembly in 2016 for Data Analytics. Colin also studied Philosophy & Political Science at the University of Arizona, completing their education in 2010. In addition, Colin has obtained certifications in Zendesk Business User and Zendesk Report Master from Keboola.

Links

Previous companies

Canvas logo
Intercom logo
Grassroots Campaigns logo
Democratic National Committee logo
Asana logo

Timeline

  • Sr. Director, Global Customer Support

    December, 2023 - present