Cigdem Kizilkaya

Cigdem Kizilkaya has a diverse work experience spanning over two decades. Cigdem is currently the Director of Customer Services at Mikrogrup since August 2022. Prior to that, they served as the Customer Support Director at Paraşüt from December 2019.

Cigdem also has experience as a volunteer at Başka Bir Okul Mümün Derneği, where they were a Member of the Representatives Committee from June 2015 to March 2020. Their role involved bridging communication between the association and the community in Istanbul.

Earlier in their career, Cigdem worked as an After Sales Services Manager at Alkim Bilgisayar from September 2008 to October 2013. Cigdem was also a Customer Relations Manager, Supervisor, and Mentor at Teleperformance Turkey, specifically in the HP Consumer Operations division. During their time there, they resolved high-cost resolution requests, coordinated with various departments, analyzed monthly complaint trends, coached team members, developed processes, managed documentation, and played a significant role in team expansion.

In addition, Cigdem worked at TC Garanti Bankası as an MT from May 2003 to November 2003. Cigdem also has experience as a Customer Support Specialist at YKK (TR) from March 2002 to August 2002, and as a Customer Relations Representative at AVEA from March 2001 to March 2002.

Cigdem Kizilkaya attended Nilüfer Hatun İlkokulu for their elementary education, but no information is given about the specific years they attended or any degrees or fields of study. Cigdem then enrolled in Nişantaşı Kız Lisesi and studied mathematics from 1988 to 1994, although they did not obtain a degree. Moving on to higher education, Cigdem attended Istanbul University from 1997 to 2011, majoring in economics. Cigdem earned a Bachelor's degree in Economics from Istanbul University between 1997 and 2001. In terms of additional certifications, they became a judge at the Turkey Customer Experience Awards offered by Awards International, obtaining this certification in June 2021.