Elaine Mazzon

Elaine Mazzon has a diverse work experience spanning various roles and industries. In 2012, they briefly worked as a Docente at FASUL. From 2001 to 2018, they worked at Sage Brasil Software, where they started as a support technician and eventually became the Gerente de Qualidade e Projetos Estratégicos. During their time at Sage, they also served as an instructor for training sessions and developed support materials for clients and colleagues. In 2017, they worked as the Gerente do centro de serviços compartilhados at Sage. In 2018, they joined Gestran - Software para Transportes as the Gerente de serviços, where they managed a team of 14 people and led the restructuring of the support area. From 2019 to 2020, they worked at leadlovers as the Head of Customer Success. Currently, they are working at PhoneTrack as the Head of Customer Success. Additionally, in 2020, they started their own consultancy, Elaine Mazzon, where they provide career and business mentoring and consulting services in the areas of customer success (CS) and customer experience (CX).

Elaine Mazzon's education history is as follows:

Elaine Mazzon obtained a degree in Tecnólogo in Processamento de Dados from Universidade Tuiuti do Paraná from 1997 to 2001. Later, they pursued an Especialista in Gestão de Pessoas from Comando Militar do Sul - CMS from 2007 to 2008, and an MBA in Gestão de Negócios from the same institution from 2009 to 2010. Additionally, Elaine has earned several certifications, including Especialização em Gestão de Customer Success from CS Academy in March 2023, Como Conquistar a Lealdade dos Clientes from LinkedIn in February 2023, Experience Leadership Topic Mastery from ClearAction Continuum in September 2022, Management Strategic Thinker from WCES | World Customer Economic Science in May 2021, Como se Tornar um Bom Mentor from LinkedIn in February 2021, Strategic Leadership in Time of Crisis from WCES | World Customer Economic Science in January 2021, Scientist - Intermediate Proficiency in Customer Experience from WCES | World Customer Economic Science in November 2020, Customer Success Intermediate from CS Academy in October 2020, Scientist - Basic Proficiency in Customer Experience from WCES | World Customer Economic Science in September 2020, Curso de Customer Success from Aldeia.cc in March 2019, Professional Leader Coach Certification from Integralidade Desenvolvimento Humano e Corporativo in October 2018, Curso Customer Success from ClienteChefe in May 2018, 3 Day Immersion Program English Camp from The Camp in April 2017, Programa Atuação Coaching from Integralidade Desenvolvimento Humano e Corporativo in January 2015, Gerenciamento de Processos from IBQP OFICIAL - Instituto Brasileiro da Qualidade e Produtividade in June 2013, Mapeamento e Modelagem de Processos com BPMN from CITS - Centro Internacional de Tecnologia de Software in December 2012, Formação de Auditor Interno do Sistema de Qualidade - ISO 9001 from BSI in October 2012, MBA Empresarial Concentração Gestão de Negócios em Tecnologia da Informação - EBS from Universidade Positivo in June 2010, Gerenciamento de Projetos através da Metodologia PMI from CITS - Centro Internacional de Tecnologia de Software in July 2009, and Introdução ao MPS.BR - Melhoria de Processo de Software Brasileiro from SOFTEX in May 2009.