Operations And Programs Manager

Job Title: Operations and Programs Manager

Reports to: Director of Operations and Visitor Engagement      

Work Status: Full Time

FLSA Status: Exempt   

Pittsburgh Parks Conservancy (PPC) Mission Statement:  

Improving quality of life for the people of Pittsburgh by restoring the park system to excellence in partnership with government and the community. Projects and programs are conducted with respect for the environment, historic design, and the needs of our diverse region.

  

Position Description:

Reporting to, and working with, the Director of Operations and Visitor Engagement, the Operations and Programs Manager plays a vital role in ensuring that the Operations and Visitor Engagement (OVE) department operates efficiently while delivering the highest quality experience for park guests. This position assists in leading a diverse team of full-time, part-time, and seasonal staff, while also ensuring that various park spaces and facilities are well organized, maintained, and activated. Main areas of operational responsibility include Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center. Additional work may be required at other park locations within the PPC’s work plan.

Position Duties: 

Park Programming Responsibilities:

• Works closely with the Director of Operations and Visitor Engagement to plan, strategize, and implement programming in park spaces, including events organized by outside organizations.

• Facilitate and serve as a liaison with community stakeholders, neighborhood groups, businesses, organizations, and other entities to create meaningful park programming and activities.

• Presents ideas for engaging and meaningful programs that raise awareness of the PPC and its mission and activate high quality park spaces.

• Works with the Director of Operations and Visitor Engagement to ensure appropriate staffing levels for events and daily operations.

• Assists with the setup and breakdown of programs and events.

• Develop program reporting systems, surveying, evaluation and assessment processes.

• Work in tandem with the PPC’s Marketing and Communications team to promote programming, events, and activities.

Park Operations and Administrative Duties:

• Interfaces daily with the public and facilitates the care of dynamic and welcoming park spaces for all visitors.
• Builds and fosters positive working relationships with park tenants, vendors, City Departments, other partners and organizations.
• Stays aware of maintenance needs and makes appropriate and timely recommendations to the Director of Operations and Visitor Engagement and Senior Manager of Facilities to ensure the safety and comfort of all staff and park guests.
• Coordinate the custodial services with the Senior Manager of Facilities.
• Tracks and orders supplies for operational areas including Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center.
• Maintains inventory logs of supplies in various responsibility areas and ensures that each area is appropriately stocked and supplied.
• Prepares department-related invoices for payment.

Managerial Responsibilities:

• Recruits, schedules, mentors, trains, and evaluates part-time and seasonal OVE staff.
• Ensures that all OVE part-time and seasonal staff have up-to-date clearances and other required trainings.
• Fosters a professional and welcoming team environment based on open lines of communication, diversity, and accessibility.
• Work with the Director of Operations and Visitor Engagement on tracking department budget and overall financial performance.

Training, Experience, and Other Requirements:

• Bachelor’s Degree from an accredited four-year college or university. Professional experience may be considered in lieu of a degree.

• Minimum of 5 years of management experience in a fast-paced environment in guest service, public recreation, park operations, or theme parks operations.

• Hands-on team player with creation vision and the ability to adapt to growth and change

• Excellent verbal and written communication skills

• Proficiency in Microsoft Office programs

• Highly organized, flexible, and able to complete tasks on-time and on-budget

• Demonstrated ability to maintain composure in high-pressure situations

• Ability to work outdoors in all weather conditions

• Ability and willingness to reliably travel between work sites around the city

• Must be able to work weekends, evenings, and some major holidays as needed

• First Aid and CPR certification required (obtained within 6 months of work start)

• The following three background clearances are required within 60 days of hire:

  • Department of Human Services Child Abuse History Clearance; Pennsylvania State Police Request for Criminal Records Check; Federal Criminal History Record Information (CHRI)

Benefits:

The PPC offers the following benefits package to all full-time employees.

• Health, vision, and dental insurance
• Life insurance and short-term/long-term disability insurance offered at no-cost to employee
• Aflac supplemental insurance
• Twenty (20) paid vacation days and ten (10) paid company holidays, increasing to twenty-five (25) paid vacation days after three years of employment.
• 403(b) retirement savings program with 8% company match
• Paid parental leave
• Hybrid work model
• Professional development opportunities
• Discount on PPC merchandise

The PPC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.