Operations · Full-time · Pittsburgh, US
Job Title: Operations and Programs Manager
Reports to: Director of Operations and Visitor Engagement
Work Status: Full Time
FLSA Status: Exempt
Pittsburgh Parks Conservancy (PPC) Mission Statement:
Improving quality of life for the people of Pittsburgh by restoring the park system to excellence in partnership with government and the community. Projects and programs are conducted with respect for the environment, historic design, and the needs of our diverse region.
Position Description:
Reporting to, and working with, the Director of Operations and Visitor Engagement, the Operations and Programs Manager plays a vital role in ensuring that the Operations and Visitor Engagement (OVE) department operates efficiently while delivering the highest quality experience for park guests. This position assists in leading a diverse team of full-time, part-time, and seasonal staff, while also ensuring that various park spaces and facilities are well organized, maintained, and activated. Main areas of operational responsibility include Schenley Plaza, the Schenley Park Visitor Center, Mellon Square, and the Frick Environmental Center. Additional work may be required at other park locations within the PPC’s work plan.
Position Duties:
Park Programming Responsibilities:
Works closely with the Director of Operations and Visitor Engagement to plan, strategize, and implement programming in park spaces, including events organized by outside organizations.
Facilitate and serve as a liaison with community stakeholders, neighborhood groups, businesses, organizations, and other entities to create meaningful park programming and activities.
Presents ideas for engaging and meaningful programs that raise awareness of the PPC and its mission and activate high quality park spaces.
Works with the Director of Operations and Visitor Engagement to ensure appropriate staffing levels for events and daily operations.
Assists with the setup and breakdown of programs and events.
Develop program reporting systems, surveying, evaluation and assessment processes.
Work in tandem with the PPC’s Marketing and Communications team to promote programming, events, and activities.
Park Operations and Administrative Duties:
Managerial Responsibilities:
Training, Experience, and Other Requirements:
Bachelor’s Degree from an accredited four-year college or university. Professional experience may be considered in lieu of a degree.
Minimum of 5 years of management experience in a fast-paced environment in guest service, public recreation, park operations, or theme parks operations.
Hands-on team player with creation vision and the ability to adapt to growth and change
Excellent verbal and written communication skills
Proficiency in Microsoft Office programs
Highly organized, flexible, and able to complete tasks on-time and on-budget
Demonstrated ability to maintain composure in high-pressure situations
Ability to work outdoors in all weather conditions
Ability and willingness to reliably travel between work sites around the city
Must be able to work weekends, evenings, and some major holidays as needed
First Aid and CPR certification required (obtained within 6 months of work start)
The following three background clearances are required within 60 days of hire:
Benefits:
The PPC offers the following benefits package to all full-time employees.
The PPC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics.