LM

Linda Milana

Senior Customer Experience Manager at Plan.Net Group

Linda Milana has a diverse work experience spanning across various roles and industries.

Linda began their career as a Trainee at Delta Energy Systems (Germany) GmbH in September 2008, where they worked until December 2008.

In March 2009, they joined Engel & Völkers Doha as a Trainee Sales Assistant.

From September 2009 to September 2012, Linda pursued a Bachelor of Arts in Industrial Economics at Duale Hochschule Baden-Württemberg (DHBW). During this time, they completed a dual education program in collaboration with SensoPart Industriesensorik GmbH Germany. Linda'sprojects focused on marketing, controlling, and customer satisfaction measurement.

In 2012, Linda joined SensoPart as an International Sales Support, where they worked until March 2014.

In 2015, they undertook an Internship as a Junior Marketing- and Salesmanager Germany at MONNIER FRERES from August 2015 to February 2016.

Linda then moved on to Plan.Net Group, where they held various roles. From December 2016 to September 2018, they served as a Digital Media Consultant. Linda then became a Customer Experience Manager from October 2018 to July 2019. Following that, Linda assumed the role of Customer Experience Manager (Expat) from August 2019 to February 2020. Currently, they hold the position of Senior Customer Experience Manager at Plan.Net Group, starting from March 2020.

Linda Milana pursued their education in a chronological manner. From 2009 to 2012, they attended the Cooperative State University Lörrach, where they focused on Industrial Economics with a concentration in Marketing, Sales, and Controlling. Linda earned a Bachelor of Arts degree in Industrial Economics from this institution.

Shortly after, in 2012, they obtained a Bachelor of Honours from The Open University. Linda continued their education by pursuing a Master of Arts (M.A.) in International Marketing and Media Management from Rheinische Fachhochschule Köln, which they completed in 2016.

In addition to their formal education, Linda Milana has obtained several certifications. In March 2014, they acquired the Basics in Photoshop certification from RFH Köln. Linda also has certification for Adobe InDesign, but the details of the institution and completion date are not provided. Linda has attended a Complaint Management Workshop and completed trainings in Customer Relationship Management (CRM) and Train the Trainer, but the institutions and completion dates are not specified. Furthermore, they have prepared for the Toefl iBT exam, but it is unclear if they have obtained the certification.

Links

Timeline

  • Senior Customer Experience Manager

    March, 2020 - present

  • Customer Experience Manager (Expat)

    August, 2019

  • Customer Experience Manager

    October, 2018

  • Digital Media Consultant

    December, 2016