Shira Moskowitz

Shira Moskowitz is an experienced professional in customer experience and education, currently serving as the Customer Experience Enablement Manager at PlayOn! Sports since August 2023. Responsibilities include launching a Customer Experience Quality Assurance Program and implementing a Learning Management System to facilitate training for 140 agents. Prior roles include Manager of Customer Education & Internal Enablement at Hopin, where Shira developed educational strategies that improved product adoption and retention. Shira has a strong background in customer success, having contributed to team-building and enhance training processes at companies such as VIOLET and WeWork. Earlier career experiences include program development at the Goldring/Woldenberg Institute of Southern Jewish Life and leadership roles during undergraduate studies at the University of Michigan. Shira earned a BA in Organizational Studies from the University of Michigan.