Shanice F.

Shanice F. has a diverse work experience, starting in 2013 as a Team Member at Greggs. Shanice then transitioned to PizzaExpress, where they worked as an Assistant Manager from 2016 to 2017, and later as a Manager on Duty from 2017 to 2018. In 2018, Shanice joined Trouva as an Operations Executive. Following that, they worked at Freetrade starting in 2019, where they held various roles such as Customer Operations Analyst, Customer Operations Specialist, and eventually became a Customer Experience Specialist. In 2022, Shanice joined Playvox as a Customer Success Manager.

Shanice F. completed their BA (Hons) International Hospitality Management degree at Bournemouth University from 2014 to 2018. In 2018, they also obtained a certification in Customer Service: Problem Solving and Troubleshooting from LinkedIn. Additionally, they completed an Introduction to Web Development Course from Code First: Girls in 2019. Shanice continued to enhance their skills and knowledge by earning various certifications in customer success, design thinking, SQL fundamentals, Microsoft Excel, customer experience leadership, Lean Six Sigma, and introduction to securities and investment. The certifications were obtained from institutions such as Sales Impact Academy, LinkedIn, Dataquest.io, Udemy, GoLeanSixSigma.com, and The Chartered Institute for Securities & Investment (The CISI).