Jessica Mortimer

Jessica Mortimer is an accomplished professional in quality assurance and customer relations with extensive experience in various leadership roles. Currently serving as the Global Quality Performance & Insights Manager at PointsBet since September 2021, previously held positions at nbn™ Australia, where responsibilities included overseeing the Quality Assurance Program and Capability Roadmap, leading customer experience transformations, and ensuring compliance with regulatory standards. Earlier experience includes managing customer relations teams for United Energy and Jemena, focusing on escalations and compliance, as well as a strong background in complaint management at Australian Unity and GE Money. Jessica holds a Six Sigma Green Belt from Cardiff University, showcasing a commitment to quality improvement and operational excellence.