Richard Nelson

Richard Nelson is an accomplished IT professional with extensive experience in help desk and service desk management. Currently a Senior Help Desk Analyst at PPG Industries since July 2019, Richard previously served as Service Desk Supervisor at Safeguard Properties, where supervision focused on supporting both internal employees and external clients. At Pomeroy, Richard held the position of Help Desk Team Lead, overseeing a team dedicated to assisting internal clients with computer support. Earlier in the career, Richard worked as a Change Coordinator at National City Bank, managing risks associated with IT changes and enhancing customer satisfaction through effective communication with support partners. Richard holds a Bachelor’s degree in Business Operations from DeVry University, earned between 1988 and 1992.