Ricardo Perez

Ricardo Perez is an accomplished Senior Operations Manager at Priceline since July 2022, specializing in optimizing operational efficiency and agent performance through collaboration with global BPO partners. Previously, from December 2020 to August 2022, Ricardo served as a Quality Assurance Manager at Amazon, where Six Sigma methodologies were leveraged for process optimization and enhancements. Ricardo also held various leadership roles at Asurion from April 2015 to February 2022, directing teams and enhancing customer satisfaction. Prior experience includes managing customer service auditing at Macy's Inc. and serving as a Project Specialist for the Arizona Department of Education. Ricardo began a career in customer service supervision at Macy's from 2008 to 2010. Educational credentials were obtained from Arizona State University (2007-2010) and Palo Alto High School (2000-2004).