Álvaro Silveyra Bertolini

Álvaro Silveyra Bertolini has a diverse range of work experience in various roles and industries. From 2021 to the present, they have been working as a Customer Success Manager at Prisma Campaigns, where their responsibilities include designing strategies for improved product adoption, preventing client churning, and enhancing the client experience. Álvaro also reports feedback from clients, evaluates customer needs, and acts as a customer advocate with the product team.

Prior to this, Álvaro worked at Internova Travel Group from 2016 to 2021, where they held multiple roles. As a Product Technical Support / Product Implementation and Adoption specialist, they provided second-level technical support, identified and solved technical and process issues, and implemented technology initiatives supporting the company's growth. Álvaro also worked as a Commissions Analyst, handling commissions processing for travel agents, accounts payable, and accounting research.

In 2016, Álvaro briefly worked as a Customer Service Representative at Expert Global Solutions, specifically for Amazon.com, addressing customer claims, shipping issues, and problems with Amazon Prime subscriptions.

From 2014 to 2016, Álvaro worked as a Vendor Sourcing Coordinator at Altisource, where they oversaw the relationship between real estate agents and Altisource, sourced new vendors, recertified existing vendors, and managed company name change requests.

Prior to that, from 2012 to 2014, Álvaro worked at Tata Consultancy Services as a Tech Lead and Line Tech. In these roles, they managed teams and worked on projects involving Windows Servers, server virtualizations, and data migrations. Álvaro also provided onsite assistance for tech deployments and configurations.

At the beginning of their career in 2012, Álvaro gained experience as a Customer Service Representative at Telecom Networks and worked briefly as a Sales Associate at G.Tel Gestiones Telefónicas.

Overall, Álvaro Silveyra Bertolini's work experience showcases their expertise in customer success, technical support, implementation, and coordination roles across different industries.

Álvaro Silveyra Bertolini has a diverse educational background. In 2010, they obtained a diploma in TEFL (Teaching English as a Foreign Language) from the Instituto Cultural Anglo-Uruguayo. That same year, they also received a TKT (Teaching Knowledge Test) certification from Cambridge University TESOL.

Continuing their education, Álvaro Silveyra Bertolini pursued a Bachelor's degree in Philosophy at the Universidad de la República in 2013. Later, in 2011, they obtained a Bachelor's degree in Linguistics from the same university.

Álvaro Silveyra Bertolini's academic journey continued at the Universidad de la República, where they pursued a Doctorate in Law starting from 2019 until 2025.

Aside from their formal education, Álvaro Silveyra Bertolini has obtained various certifications to further enhance their skills and knowledge. Some of these certifications include "GDPR Compliance: Essential Training" and "Understanding Intellectual Property" from LinkedIn in February 2021, as well as the "Diploma in TEFL" from the Instituto Cultural Anglo-Uruguayo and the "TKT" certification from the University of Cambridge in December 2011. These certifications and others cover a range of topics including customer service, project management, and web development.