ZF

Zachary F.

Team Lead, Senior Customer Success Manager | Strategic Accounts at Productiv

Zachary F. has a diverse work experience across different industries. Zachary started their career in 2007 at Lawson Products in the role of Office Services. From 2010 to 2013, they worked at UIC Emergency Medical Services as the Deputy Administrator of Public Affairs/Responder, where they co-founded an EMS organization and managed EMTs. In 2013, they had two roles as an Office 365/SharePoint Analyst at ShahPoint and as a Client Success Manager at Cloud PCR, where they participated in product development and engaged with clients. In 2014, they worked as an Outside Sales Representative at WindowWorks (HomeWerks). From 2015 to 2019, they had various roles at Gartner, including Senior Account Management Specialist and Business Development Specialist. At Gartner, they worked with large enterprise clients and achieved revenue goals. Zachary joined LinkedIn in 2019 as a Customer Success Manager, primarily focused on managing a SaaS book of business and supporting customer integration. In 2021, they transitioned to Productiv as a Customer Success Manager, serving enterprise customers.

Zachary F. has a diverse education history that includes various certifications and degrees. Zachary obtained a HR Management and Analytics Certification from The Wharton School in 2020. Prior to that, they earned a Bachelor of Science degree in Economics & Psychology from the University of Illinois Chicago. Additionally, they completed an Emergency Medical Technician (EMT) program at City Colleges of Chicago-Wilbur Wright College. Their education journey started at Maine West High School, although specific details about their degree or field of study are not provided.

In addition to their formal education, Zachary F. has also obtained several certifications. These certifications include "Fundamentals of Waterfall Project Management" from the Project Management Institute in 2023, "SQL for Non-Programmers" from LinkedIn in 2021, and "Developing Executive Presence," "Storytelling with Data," "Sales: Customer Success," "Selling to Executives," and "Solution Selling" from LinkedIn in 2019. Prior to these certifications, they obtained an Emergency Medical Technician Basic certification from the Illinois Department of Public Health (IDPH) and completed courses such as "IS-346 Orientation to Hazardous Materials for Medical Personnel" and "IS-700.a National Incident Management System" from the U.S. Department of Homeland Security / FEMA in 2011.

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Previous companies

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Peers

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Timeline

  • Team Lead, Senior Customer Success Manager | Strategic Accounts

    May 1, 2023 - present

  • Customer Success Manager, Enterprise

    September, 2021

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